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Published on February 25th, 2019 | by Sam Rose

Post Office CEO Paula Vennells to Step Down

Current Post Office CEO, Paula Vennells, is stepping down to take on a new role within the NHS.

In a press release delivered last week, Post Office have confirmed that current CEO of the company, Paula Vennells CBE, will be stepping down from her current role to pursue a new opportunity outside of the company.

Ms. Vennells will enter a new role with the NHS as Chair of Imperial College Healthcare NHS Trust in April.

‘Serving the Post Office with Great Distinction’

Commenting on the announcement made of Ms. Vennells decision to step down as CEO of the company, Post Office chairman Tim Parker was full of praise for Paula’s performance whilst in her role.

“Paula has served the Post Office with great distinction: under her leadership the business has been transformed from an organization making substantial losses into one that is now fully profitable and on an upwards trajectory. Most importantly, this been achieved alongside improved services for our customers.

Paula has led a fundamental modernization of our branch network, the creation of Post Office Money, the development of ‘Everyday Banking’ so customers and businesses can access their usual bank accounts in every Post Office and of our identity, digital and insurance businesses and may other important initiatives.

I would also like to say on a personal note, that Paula’s decisiveness, approachability and calm disposition have made her an excellent CEO to work with and have won her many friends right across the business.”

Transformation of the Post Office Business

Over the past few years, Ms. Vennells has been attributed as leading a dramatic turnaround of the Post Office and its other associated businesses as Post Office CEO.

Post Office’s acquisition of the Payzone service has meant that Paula and the Post Office have been able to create the premise of ‘Everyday Banking’, which offers consumers and businesses access to their usual UK high street bank accounts across 11,500 of Post Office branches.

Through the course of helping to radically improve the Post Office business as Post Office CEO, Ms. Vennells has been honoured with a CBE in the New Year’s Honours List and has also been appointed as a Non-Executive member of the Cabinet Office Board.

Post Office CEO Comments

Speaking on her time as Post Office CEO and on her impending move to the NHS, Ms. Vennells said:

“I shall miss the Post Office – especially the colleagues in our branches who give so much to serve our customers. I am passionate about the business, its customers and its people. It has been a privilege to lead an organisation so deeply embedded in the everyday life of the UK.

At the same time, I am excited about moving into the NHS, and my new challenges at Imperial College Healthcare NHS Trust and Cabinet Office, roles I will combine with my Board role at Morrisons and others in the future.

In the meantime, I will enjoy my final few weeks at the Post Office – we have achieved so much but there is still more to do!”


The process of identifying a successor to Ms. Vennells as Post Office CEO is underway.

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