Published on January 9th, 2019 | by Sam Rose
Labels to Go Now Available in Post Office Branches
Royal Mail have launched their Labels to Go returns service for parcels at Post Office branches nationwide after a test launch proved popular last year.
The move comes after Post Office’s recent acquisition of the Payzone service which has helped to expand their service offering in branches across the country. It will allow those who use online shopping to be able to print free returns labels for parcels and packages using their mobile device. The service is currently available at 11,500 Post Office locations, after a soft launch took place last year at 1,200 Royal Mail Customer Service Points across the UK.
Building Customer Confidence, Relationships and Sales
Explaining more on how the introduction of the Labels to Go service will benefit customers and businesses, a spokesperson from Royal Mail commented:
“A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales. Royal Mail’s Delivery Matters 2018 research revealed Royal Mail is the number one preferred and trusted returns provider for online shoppers and we are increasingly trying to offer the most convenient service to our customers.”
— Postal Hub Podcast (@PostalHubPod) November 29, 2018
Adding to the words given by Royal Mail regarding the Labels to Go service, a spokesperson for Post Office pointed to the added convenience of being able to now print free returns labels for parcels within branches.
“With a trusted network of more than 11,500 Post Office branches, thousands of which are open from early in the morning until later in the evening and around 4,000 open on Sunday, we are uniquely placed to offer real convenience to online shoppers.”
Using Labels to Go
For those who regularly use online shopping, the addition of the Labels to Go service within Post Office branches will prove to be much welcomed one. Simple to use and understand, shoppers can process returned items on the Royal Mail returns portal or on the retailer’s website. Once processed, customers will receive a confirmation email. The email contains a unique QR code, which when scanned, will print a returns label for free in a matter of seconds.
The service also provides customers with the benefit of Royal Mail Tracked Returns. Those who use Royal Mail’s Tracked Returns service will be familiar with the ability to self-serve and track packages. For those requiring urgent replacements or monetary refunds, the service will provide them with notification on when they are due to receive this after a parcel or package has been returned to sender.
Handy Postal Supplies from the Post Office Shop
Planning to return an unwanted or incorrect gift purchased during the festive period last year? Make sure it’s correctly packed and secured using our range of handy Postal Supplies. Regardless of the size or shape, we have a wide selection of Mailing Boxes, Postal Tubes and Polythene Packaging that is fit for the task.