Cookie Policy

What are cookies, and how do they work?

A Cookie is a small file that we save onto your device when you visit our website. Most of the cookies we use will need your permission, by way of ‘Consent’, to allow us to do this. Some cookies, (usually session cookies) are essential, and do not require your Consent. However, regardless of whether we need your Consent or not, we will inform you if we are using them, by including information within this Cookie Policy. Cookies, and any similar technologies change over time, so please refer to this Cookie Policy at regular intervals to ensure you remain aware of how we use them.

Cookies relate to any data, including personal data, and send information back to any website that you visit that recognises the cookie stored in your device.

There are several different types of cookie used for different purposes. Some of these are for our benefit, to help us improve our website and improving the user experience. Others are to ensure security and help prevent fraud, and are strictly necessary to provide the ‘information society service’ (requesting content to load on a webpage/a service over the internet) requested by you. Other types of cookie are more aligned to your preferences, such as what we think you might like to see in terms of adverts.

Cookies allow us to distinguish you from other users of the website. We understand that everyone is unique and has different preferences. By using cookies, we can tailor the adverts that you see, and we can understand the webpages you may be most interested in so your browsing experience is better for you. We can give you more choices when using cookies, such as saving your username so you do not have to type this in every time you log into your account.

When we place a cookie on your device, it is retrieved by the website that placed that it there in the first place, or any other website, which may use that specific cookie.

Cookies are a choice you make per device

Cookies relate to each device, and therefore if you are accessing the same webpage from multiple devices (phone, ipad, and laptop for example), you need to set your cookie preferences for each device. If you say no to advertising cookies on your laptop for example, you will still get these adverts on your phone if you have not also selected your preferences specifically on your phone.

The different categories of cookies

Cookies can be a ‘Session Cookie’, or a ‘Persistent Cookie’

Session Cookie
Session Cookies are operational only for the duration that you are accessing a website. Once you close your browser, the cookie is deleted. These types of cookies are normally used for ensuring security when you connect to the webpage, or to save things you do for that session, such as items you add to a shopping basket.

Persistent Cookie
Persistent Cookies remain stored in your device until they expire (some cookies have an expiration date), or until you delete them. These types of cookies are usually used to capture your behaviour when you access a website, such as how long you spend on a page, which pages you have viewed, as well as your preferences for marketing and advertising.

The different types of cookies

Essential Cookies
Post Office Limited uses ‘Essential Cookies’ for what we regard as the essential functions of our website, such as ensuring the security of the webpage you are visiting and enabling functionality that allows you to move around and use the website, including storing items in your shopping basket.

Analytical and Performance Cookies
‘Performance Cookies’ monitor how many people visit the website, how long people spend viewing the website, and which pages are visited for the longest period. This is not an exhaustive list, but an indication of the purposes of Performance Cookies. Analytical Cookies then analyse this activity further.

Functional Cookies
These are cookies that can remember who you are, and your preferences that you have chosen, for example, language and appearance of the webpage, which may depend on the browser you are using. This type of cookie, also remembers your cookie preferences.

Marketing and Advertising Cookies
These Cookies are used to provide marketing and specific tailored adverts to you. Cookies for these purposes, can be set by Post Office Limited, and are called ‘First Party Cookies’ and operate on our own website only.

We also use ‘Third Party Cookies’, which are used by any other website, to target adverts to you, both on our website, and on others.

What type of data do cookies contain?

This list is not an exhaustive list, and the type of data will depend on specific websites, and the purpose of the Cookie

  • Websites you visited and browsing history
  • The type of device you are using
  • Software and hardware on your device
  • A unique id
  • A session Id
  • A session start and end time
  • Specific pages you have looked at
  • Date you visited the website
  • Expiry data of the cookie
  • Passwords and user names
  • Your preferences
  • IP address

How do I give permission ‘Consent’ for using cookies?

There are a few ways in which you can give Consent for using Cookies that need your consent

  • You can click the box or boxes that pop up to allow us to use them when you first visit our website, and periodically when you continue to use our website.
  • You can choose your preferences by enabling and disabling cookies within the browser you are using, for example, within Google Chrome, Safari or Mozilla Firefox.

How do I withdraw permission ‘Consent’ for using cookies?

To withdraw consent for cookies

  • You can go into your browser settings and change the Cookie choices you have made.
  • You may need to remove the persistent cookie text files that have an expiry date in the future.
  • Deselect or reselect alternative choices, with tick boxes, where those options exist

Here is a link to the most common browsers with instructions on how to manage cookie choices.

† These links are to third party sites, over which we have no control – no liability can be claimed if they are inaccurate.

Cookie Name: Azure / ARRAffinity
Cookie ID: ARRAffinity
Type of Cookie: Operational
Purpose of Cookie: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
Cookie Name: Google 1P_JAR / General Google Preference Cookie
Cookie ID: Google 1P_JAR
Type of Cookie: Operational
Purpose of Cookie: These cookies are used to gather website statistics and track conversion rates.
Cookie Name: NID/ General Google Preference Cookie
Cookie ID: NID
Type of Cookie: Operational
Purpose of Cookie: Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20) and whether or not you wish to have Google’s SafeSearch filter turned on.
Cookie Name: Facebook
Cookie ID: FR
Type of Cookie: Advertising
Purpose of Cookie: Encrypted Facebook ID and Browser ID
Cookie Name: Google Analytics
Cookie ID: _gid / _gat / _gid
Type of Cookie: Analytics
Purpose of Cookie: Google Analytics is Google’s analytics tool that helps website and app owners to understand how visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. The main cookie used by Google Analytics is the ‘__ga’ cookie.
Cookie Name: ShareThis.com
Cookie ID: __stid
Type of Cookie: Targeting
Purpose of Cookie: This cookie is set as part of the ShareThis service and monitors “click-stream” activity, e.g. web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only personally identifies you if you have separately signed up with ShareThis for a ShareThis account and given them your consent.
Cookie Name: doubleclick.net / Google
Cookie ID: IDE
Type of Cookie: Targeting
Purpose of Cookie: Google (www.google.com) operates the Google Display Network a collection of millions of websites and mobile applications that are powered by display advertising, including many Google services like YouTube. Google also operates the DoubleClick digital advertising platform: the ad technology foundation to create, transact, and manage digital advertising for the worlds buyers, creators, and sellers. The DoubleClick platform includes the DoubleClick Advertising Exchange and Double Click Bid Manager.


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